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  1. echOpen
  2. General

General

Download and first use of echOpen ON

  • How to install the echOpen ON application ?
  • Where can I find my credentials ?

Application startup

  • Why does the application start and stop immediately ?

Connecting the probe to the application

  • How do I connect the probe to the echOpen ON application ?
  • What should I do if my smartphone fails to read the QR code of a probe ?
  • What should I do if the echOpen ON application fails to connect to the probe ?
  • Why does the probe disconnect and switch off when I am connected to it?

Media management and consultations

  • How do I take a photo ?
  • How do I record a video ?
  • Where can I find my consultations ?
  • What should I do if I forget to enter patient information before saving my consultation?
  • How do I synchronize my media with the echOpen platform?

Problems with image quality

  • How do I adjust image settings?
  • Why are there vertical lines in the image?
  • Why do I have trouble seeing the organs?

Problems related to the probe

  • What should I do if I find the probe abnormally hot during an examination or if the probe indicator light flashes red?
  • Why does the probe refuse to switch on or start an examination? Why does the probe switch off during an examination?
  • How do I find out the probe's battery level?
  • How do I know if the probe is fully charged ?
  • Is it normal for the probe to heat up during charging?
  • Can I switch on the probe while it is charging?
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